• Marnys general sales terms and conditions. Marnys

    1. GOAL

    The present General Terms and Conditions have the intention of regulate the relationship between MARNYS –Martinez Nieto, S.A. (Hereunder “MARNYS”) and you (hereunder “client”), related to underlying transactions through the web www.marnys.com (hereunder “the web”), internet domain which is the owner Martinez Nieto, S.A.- legally set company, which is set in Pol. Ind. Los Camachos Sur – Av. Del Carbono, nº 96, 30369-Los Camachos / Cartagena (SPAIN), with CIF A30603757 and registration in the Commercial Registry of Murcia, in the 16 book, 3ª section, 31 sheet, piece of paper 266.

    For any inquiry, you can contact with our telephone (34) 968 515 080 or in our mail: admin@marnys.com.

    On-line products hiring and / or offered services by MARNYS through the present web shall be subject to the Generals Conditions of recruitment.

    The order implies the acceptance of the general sells conditions.

    2. PRICES AND PRODUCTS

    2.1. Prices

    The sales prices of the on-line products in the page Marnys.com, are indicated in euros, the prices will be the one which appear in force in the moment of the order.

    The price of the products will be which in the web appear at the moment in which your order will be effective. MARNYS it reserved the right of modify in any moment the prices of its products, in that case the new prices will be apply immediately to the new order that you order, and any modification that you request related to any old order, which mean that any prices changes won’t be apply to the old orders done it for you that will be in progress.

    Indirect taxes are included in the updates prices in the date of the order, but not the shipping cost. The shipping cost will be charged to the user and added to the total quantity of the chosen products.  You will inform before you pay and complete the recruitment process.

    2.2. Products charasteristics

    The client can, before the order, collect the necessary information, in MARNYS’ web, about the basic characteristic of the product or the products that would like to order.

    The client can chose one or several products between different categories that MARNYS’ web offers.

    MARNYS showed the basic characteristic of the products for sell to the client (description, how to use, ingredients, additional information, and price).

    Marnys’ products have their legal warranty as per current legislation in what about consumer mean.

    3. THE ORDER

    All orders imply the full acceptance of the restrictions and the present general sales conditions.

    All order done with a pay online doesn’t take into account until validation of the banking institution, through payment server belong.

    MARNYS will inform you through mail about your shipment status.

    Order confirmation: we have received your order correctly, where the order details, items selected, shipping costs, number of order, and the procedure of the withdrawal right are collected.

    Expedition confirmation: your shipment has left from our warehouse.

    The shipment confirmation: your shipment has been given to the transport Company.

    MARNYS recommended to their clients keep the information in the order information send it for MARNYS as per it hardware as per digital support.

    The shipment are send every working days at 17:00 hrs in the Region de Murcia. The shipment ordered before 13:30 hrs will be arranged and send it in the same day if it working day in the village from it is sent.

    4. SHIPMENT ACCEPTANCE

    The acceptance and confirmation of the shipment will be done through data entry in different pages/ successive stages:

      1. Adding the product to the cart.
      2. Cart validation.
      3. Add address + Delivery type
      4. Payment type.
      5. Acceptance of general sales conditions.

    Until the step “make a payment”, you can change your shipment click on the icon of “mi cast” in the up right corner.

    Definitive acceptance has done in the moment of validation of the payment type.

    5. PRODUCTS AVAILABILITY

    MARNYS will make an effort to have available all products that are in the web for sales; notwithstanding MARNYS cannot guaranty that will have available all products that you wish to by in the moment you are going to make a payment.

    If in the moment of your order our warehouse notice that there is any of the products, we try find the product. In any case that won´t be able, will be notify immediately, and it will suggest a new product with similar characteristic, in which case you can or change the initial order or accept or reject MARNYS offer. In the case that you do not accept the replaced product

    6. THE PAYMENT

    The payment have to be done just when the purchase has completed by the client. At any time, the amounts paid never can take into an account as a promissory note or payment of account.  For paying your purchase, the client has several options:

    The payment with credit card

    MARNYS acept VISA and MASTER CARD.

    Choosing the way of secure payment, the client will be directed at secure payment web of the Redsys Company which integrate the SSL safety standards.

    The confidential payment information details are transmitted directly and encrypted form to the relevant bank and in any case are storage in MARNYS.

    The payment with foreign cards can be limited depend on which country is from; you can contact with us if when you are paying receive a massage of mistake or cancelation.

    Paypal / Paypal:

    The client, when “confirm order”, will be returned to PAYPAL web. There you will identify or registry and you can make the payment a safety and instantaneous way. When the client has made the payment, push in “return to the merchant” and you will receive a confirmation of your payment. You won’t be billed nor additional cost neither commissions for using this way of payment. More information in www.paypal.com

    Cash on delivery (only available in spanish territory):

    The payment cash on delivery allow you pay your order when you receive it at home: you can validate your order in our web choosing the way of payment “cash on delivery”  and pay to the driver. We charge an extra cost of 2 € over the final price of the order (transport agency commission).

    Bank transference:

    In favor of “Martinez Nieto, S.A.” the transference should be done in within 7 calendar days’ maximum since you did the order; in the case you have not received confirmation of the transference on time, the order will be cancel. All bank details will show you on completed the order. Be sure to mention the reference of the order in the concept.

    7. FIGHT AGAINT OF FRAUD IN CREDIT CARD

    The appearance of an outstanding because of fraudulent used of credit card, will do that all your information related with this order will keep it in the incidents database of the payment done by REDSYS.

    Any irregularity or anomaly can be received a specific treatment.

    MARNYS can check all personal details given by the client and apply the necessary measures (reclaiming the proof or the cancellation of the order) in case anomalies are detected or received any denunciation from other people.

    MARNYS include 3D Secure payment system (so-called Verified by VISA/Mastercard)

    Once you have filled the information of your VISA or MASTERCARD, you will be returned to your web bank where it will be asked your identification.

    This way of procced is regulate for each bank, they can ask you to entry a number received by SMS or entry the card code, etc. Once you have received the confirmation of this step, your payment will be validating and will receive the mail confirming your order.

    More information about 3D Secure

    8. THE DELIVERY

    The invoice will be sent to the client together with the order.

    MARNYS offers several methods for the delivery:

    MARNYS products are sold and delivered in the Spanish territory:

    Delivery to UPS Access Point

    We can send your order to UPS Access Point (the old Kiala) to the closest point to your residence and the point that was chosen by you. You can pick up your order, when it suits, within 15 days since

    Free delivery is for a purchase more than € 20.00. The delivery costs for purchases less than € 20.00 are € 3.00.

    Your order will be delivered at the shop within 24/48 hrs.

    Pick up your package, whenever it suits you Exchange and Returns:

    Home delivery

    The delivery of your order will be done by an external transport company, not by MARNYS (SEUR or MRW). The costs for home delivery is € 4.00/ free of charge for orders starting at € 60.00, and the delivery time is 24/48 hours.

    The carrier will provide two delivery attempts. In case of the absence of the recipient, the client or addressee will receive a delivery note in the mailbox, with all necessary information required for picking up the ordered products.

    We do not delivery orders to PO boxes. Except under special circumstances, we do not send orders through the public post service.

    If you wish to receive the shipment at other address, you may mention this during the purchase process.

    Delivery OUTSIDE SPANISH TERRITORY

    MARNYS products are sold and delivered in all countries outside the Spanish territory, in the European Union as well as outside the European Union, except the following countries:

    • Saudí Arabia, Kuwait, Russia, Turkey

    You can choose one of the two options, depending on the availability in your country:

    • Express delivery with UPS (available for all countries): the shipments will be delivered within 2-3 business days, for urgent orders.
    • Traditional ground shipping (available for EU countries): the shipments will be delivered within 3-7 business days, for traditional ground shipping.

    In the case that the client is present at the address within the delivery time, the delivery time mentioned will be valid. The products are deemed delivered on the date, which MARNYS mentioned as expected delivery timey.

    Customs Information (Non EU Member Countries)

    If your address is not in the European Union, you might be subject to the payment of customs expenses and additional taxes that are generated once the products arrive at the country of the final destination.

    Any additional expenses due to the customs rights and/or customs duties will be charged by the client. We do not have any control on these expenses and we cannot predict the amount or type of these expenses.

    The customs policies have changed from one country to another, therefore you should contact with your customs for more information. Remember, besides, that when we place an order in Marnys.com, you are considered as an importer of the shipment and must comply with laws and appliance rules in the receiver country. Usually, customs models are organized depend on the type of order.

    MARNYS has not received any return shipment that cannot be delivered for customs reasons. The shipments keep them in Customs office and no possibility to delivery for reasons beyond MARNYS reason, shall be declared in abandoned, without any possibility to total or partial payment return.

    Your privacy is very important for us and we know that you are worry the way in which we use your shipment information. Notwithstanding, we would like to inform you that international business is subject to inspections and revisions by customs authorities from each country. Maybe we have to provide some information about the product to our transportation agent. Likewise, it is possible that our information should be given to the authorities for legal compliance.

    In order to avoid any problem with customs office in the import, we suggest you to contact with customs office and find out, before you place an order, about all import restrictions in your country.

    10. REFUNDS

    Rights of withdrawal and refund

    In compliance with current law, the customer has 14 calendars day since you receive the order, for exercising the right of withdrawal about the order; that means, you can cancel the order without any reason.

    The right to appeal to right of withdrawal, you should notify in writing to us (MARNYS – Martinez Nieto, S.A. – Poligono Industrial Los Camachos Sur – Av. Del Carbono, 96, 30369, Los Camachos / Cartagena (Spain), telephone: (34)968 515 080, fax: (34)968 534 300; e-mail: admin@marnys.com, giving us your name, adress, your telephon number, your fax number. You can use the model withdrawal form that you can find here below, although it uses it is not obligatory.

    In case of withdrawal from your side, we will return all payment done it from your side, included all delivery expenses.

    For all orders delivered in Spain, the return is always free. MARNYS will pay all the expenses of the return order. MARNYS will send to your address a mail service for returning the shipment.

    For orders delivered outside Spain, the cost of the return will be pay by the client. The return shipment has to be sent to: MARNYS – Martínez Nieto, S.A. – Pol. Ind. Los Camachos Sur – Av. del Carbono, 96, 30369, Los Camachos / Cartagena (SPAIN)

    You have to send us the shipment n good conditions, without using and in its original package. It is very important you return the shipment in the original package.

    The refund of the order will be done on arrival to Martinez Nieto, S.A. office, and after check the shipment.

    We will use the same way that you used for pay the order (except cash on delivery) unless you have ordered the opposite, in that case, you do not have any cost.

    Take into account that the payment will show you the following month for your bank.

    If you pay cash on delivery, once we will have received the shipment we will refund to you by bank transference in the number of account that you give it to us. You should give us the bank number by mail.

    Refunds with defective ítem or are not agree with the order.

    In this change process, we advise you to add a photo of the product unpackaged in which we can notice the damage or defect. Once we have checked the information from the custom, we will deliver the same product requested by the custom and ratify the new order. In this case, you do not have to pay the delivery cost. The cost will pay by MARNYS.

    11. COMPETENT JURISDICTION

    The present sells condition will be based on the Spanish law. The contract will understand in the place you have your habitual residence; you should know the law sell condition and court of it place.